Shipping Policy

Shipping Policy – Evelostore.fr

E-VELO is committed to offering you fast, reliable, and secure delivery for all your orders.

1. Delivery Zones

Metropolitan France: free shipping on all orders.

Europe and international: contact us for costs and delivery times.

 

2. Processing Times

Orders are processed within 1 to 2 business days after payment confirmation.

Shipping times begin counting from the shipping date, not the order date.

 

3. Delivery in France

Free delivery for all orders in France.

Estimated delivery times: 5 to 8 business days depending on your location.

Once shipped, you will receive a tracking number to follow your package.

 

4. Delays and Delivery Issues

If your order is delayed, lost, or damaged, please contact our customer service at contact@evelostore.fr.

We will reship or refund any undelivered or damaged order.

 

5. Address Verification

Ensure that the provided address is complete and accurate.

We cannot be held responsible for failed deliveries due to an incorrect or incomplete address.

 

6. Taxes and Customs Duties (international)

Orders outside France may be subject to import taxes or duties, which are the responsibility of the customer.

 

7. Contact

Email: contact@evelostore.fr

Tel: +33 7 74 23 98 88

Address: 18 Impasse de la Frescoule, 13008 Marseille