Warranty
Warranty and Service
Your peace of mind is our priority. All electric bicycles and scooters sold on Evelostore.fr are new, equipped with original parts, and benefit from a warranty that covers non-human damage as well as manufacturing defects, so you can ride with complete peace of mind.
Warranty Duration
| Item | Covered Parts | Warranty Duration | Service Included |
|---|---|---|---|
| Basic Parts | Frame | 12 months | Natural deformation, open welds, desoldering, and fracture phenomena, as well as quality problems due to defective manufacturing, can be replaced. Damage due to collision or personal modification is not covered. |
| Fork Components | Handlebar, folding tubes, seat tubes | 12 months | Damage due to collision or modification not covered. |
| Tires | All types | 1 month | Coverage only for manufacturing defects. Punctures or damage due to misuse or obstacles are not guaranteed. |
| Basic Parts | Saddles, brake discs, pads, cables | 3 months | Coverage excludes collisions or personal modifications. |
| Various Accessories | Kickstand, mudguard, luggage rack, pedals, grips, cranks, chainrings, hubs, chains, derailleurs, flywheel, shock absorber, bell, horn, lift bracket | 6 months | Replacement of defective parts due to manufacturing only. |
| Electrical Parts | Controllers, chargers, cables, display, brakes, throttles, sensors | 12 months | Replacement for short circuits, failures, and performance drops due to manufacturing. Water damage or personal modification not covered. |
| Headlights and Taillights | Headlights, taillights | 6 months | Damage due to normal wear and tear or accidents not covered. |
| Motor Parts | Motor, motor bearing | 12 months | (phase loss, combustion, demagnetization, deformation). Damage related to accident, insufficient pressure, or improper use not covered. |
| Battery | Casing, covers, battery | 12 months | Replacement for defects: poor contact, power failure, capacity <60%. Water damage or personal modifications not covered. |
Conditions Excluded from Warranty
- Damage related to non-compliance with the user manual or improper storage.
- Unauthorized disassembly, repair, or modification.
- Scratches or minor damage during transport.
- Consumable parts: tires, saddles, plastic components, pads, brakes, etc.
- Used or modified bicycles or scooters.
How to Make a Warranty Claim
- Take a photo or a short video clearly showing the problem.
- Send an email to contact@evelostore.fr with:
- Description of the problem
- Photos/videos
- Order number
- Purchase platform
- Follow the troubleshooting instructions provided by our service if necessary.
- After verification, we will promptly ship the necessary spare parts.
Rest assured: we are here to help you resolve any issues related to your bicycle or scooter. Even after purchase, you can count on our support and technical advice.
