ENGWE M20 FAQ

FAQ - ENGWE M20: Frequently Asked Questions

Question	Answer
Is the ENGWE M20 compliant with European regulations?	Yes. The ENGWE M20 is equipped with a 250 W motor with assistance limited to 25 km/h, compliant with European regulations for use on public roads.
What is the actual range of the ENGWE M20?	Up to 75 km with a 13Ah battery in light assist mode. The 26Ah dual battery version can double the range depending on the terrain, rider's weight, and assist level used.
Is the bike delivered assembled?	The bike is delivered pre-assembled. A few simple steps remain (pedals, adjustments), with the tools and manual included in the box.
What is the difference between the 13Ah and 26Ah versions?	The 13Ah version includes one battery. The 26Ah version includes two identical batteries, allowing for a significantly greater range for long rides.
Can the ENGWE M20 be ridden in the rain?	Yes, the bike is designed to withstand rain and splashes. However, it is not recommended to wash it with a high-pressure jet or immerse it.
Is the ENGWE M20 suitable for taller riders?	Yes. It is recommended for riders between 1.58 m and 1.88 m tall, with a maximum payload of 120 kg.
Are the batteries removable?	Yes. The lithium-ion batteries are removable, allowing them to be easily recharged at home or in the office.
What is the warranty for the ENGWE M20?	The bike comes with a standard 12-month manufacturer's warranty, with the possibility of extension depending on the option chosen at the time of purchase.