DUOTTS E29 FAQ
DUOTTS E29 FAQ: All Frequently Asked Questions
| Question / Topic | Answer / Detail |
|---|---|
| Order Processing Times |
In stock: Processed within 2 business days, shipped on the 3rd day. Pre-order: Consult the product page for specific lead times. Out of stock: Lead times are indicated on the product page. Ships from the nearest warehouse. Estimated delivery time: 7 to 10 days. *Delivery not guaranteed for certain remote areas or islands. Contact our customer service for any urgent requests. |
| EU Regulatory Compliance | The DUOTTS E29 complies with EU e-bike regulations. Limitation: assistance ≤ 25 km/h, motor ≤ 250 W. No modifications should be made to remain legal and ensure insurance validity. Click here to view the full compliance page |
| DUOTTS E29 User Manual | Click here to access the full manual (PDF) |
| DUOTTS E29 Unboxing and Assembly | Click here to view the step-by-step assembly guide |
| Support and Assistance | For any issues regarding the use, maintenance, or breakdown of your E29 electric bike, contact our support: Email: contact@evelostore.fr Website: www.evelostore.fr |
| Legal Use on Roads and Cycle Paths | The DUOTTS E29 is legally permitted on roads and cycle paths as an EU-compliant electric pedal-assist bicycle. Observe the 25 km/h speed limit and do not modify the motor to remain compliant. |
