DUOTTS E26 FAQ
DUOTTS E26 FAQ: All frequently asked questions
| Question / Topic | Answer / Detail |
|---|---|
| Order processing times |
In stock: Processed within 2 business days, shipped on the 3rd day. Pre-order: Consult the product page for specific lead times. Out of stock: Lead times are indicated on the product page. Shipped from the nearest warehouse. Estimated delivery time: 7 to 10 days. *Delivery not guaranteed for certain remote areas/islands. Contact customer service for urgent inquiries. |
| Compliance with EU regulations | The DUOTTS E26 complies with European regulations for electrically assisted bicycles (EABs). Limitation: assistance ≤ 25 km/h, motor ≤ 250 W. No modifications should be made to maintain compliance and insurance coverage. Click here to consult the full compliance page |
| DUOTTS E26 User Manual | Click here to access the manual (PDF version) |
| Unboxing and assembly DUOTTS E26 | Click here to see the complete assembly guide |
| Support and assistance | For any questions regarding the use, maintenance, or technical issues with your DUOTTS E26 electric bicycle, please contact our customer service: Email: contact@evelostore.fr After-sales service: personalized assistance via your Evelostore customer account. |
