DUOTTS C29 FAQ
DUOTTS C29 FAQ: all frequently asked questions
| Question / Topic | Answer / Detail |
|---|---|
| Order processing times |
In stock: Processed within 2 business days, shipped on the 3rd day. Pre-order: Consult the product page for specific lead times. Out of stock: Lead times are indicated on the product page. Shipped from the nearest warehouse. Estimated delivery time: 7 to 10 days. *Delivery not guaranteed for certain remote areas/islands. Contact customer service for urgent requests. |
| Compliance with EU regulations | The DUOTTS C29 complies with European regulations for electrically assisted bicycles (EAB). Limitation: assistance ≤ 25 km/h, motor ≤ 250 W. No modifications should be made to maintain compliance and insurance coverage. Click here to consult the full compliance page |
| DUOTTS C29 User Manual | Click here to access the user manual (PDF version) |
| Unpacking and assembly DUOTTS C29 | Click here to see the complete assembly guide |
| Support and assistance | For any questions regarding the use, maintenance, or a technical issue with your DUOTTS C29 electric bicycle, contact our customer service: Email: contact@evelostore.fr After-sales service: personalized assistance via your Evelostore customer account. |
